Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the RepairSetu mobile application (the "App") and the website at repairsetu.in (the "Website"), together the "Service", provided by RepairSetu ("RepairSetu", "we", "us", "our"). By downloading, installing, registering for, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Who this is for

RepairSetu is built for technicians, sole proprietors, and small service businesses — such as AC, refrigerator and washing-machine repair technicians — who need a workspace to manage customers, appliances, jobs, and invoices. You must be at least 18 years old, or the age of majority in your jurisdiction, and capable of entering into a binding contract to use the Service. You confirm that you are using the Service for your business or trade, and not as a consumer purchasing repair services.

2. Your account

You are responsible for the accuracy of the information you provide when creating an account, and for keeping your login credentials confidential. You are responsible for all activity that happens under your account, including activity by technicians you add to your team. Tell us immediately at [email protected] if you suspect unauthorised access to your account.

3. Free of charge, today

RepairSetu is currently free to use, with no credit card required and no trial period. We may in the future introduce optional paid plans or features, but we will always tell you clearly before any feature you are already using starts to require payment, and existing free functionality will not be taken away and re-sold without reasonable notice.

4. Your content and your customers' data

When you use RepairSetu to record customers, appliances, jobs, notes, photographs, and invoices ("Your Content"), that content belongs to you. We do not claim ownership over it, we do not sell it, and we do not use it to build competing products. You can export or download Your Content at any time from within the App.

Because Your Content will often include personal information about your own customers (such as their name, phone number, and address), you are responsible for having a lawful basis to collect and store that information — for example, because the customer engaged you to do repair work. As between you and RepairSetu, you are the data controller/fiduciary for that customer information, and RepairSetu processes it on your behalf and on your instructions, purely so the Service can work. See our Privacy Policy for how we handle data.

5. Acceptable use

You agree not to use the Service to:

• break any applicable law, including data protection and consumer protection law;
• store or process another person's sensitive personal data without a lawful basis to do so;
• reverse-engineer, decompile, or attempt to extract the source code of the App, except where the law explicitly allows it;
• scrape, crawl, or use automated means to access the Service beyond normal use;
• interfere with or disrupt the integrity or performance of the Service, or attempt to gain unauthorised access to it or to other users' accounts or data;
• use the Service to send spam, malware, or unlawful content to your customers or anyone else.

6. Offline use and syncing

The App is designed to keep working on weak or no internet connection, and to sync your data once you are back online. You are responsible for keeping your device secure (for example, with a screen lock) since data may be stored on the device between syncs.

7. Third-party services

The Service links to or integrates with third-party services we do not control, such as Google Play (for distribution and updates) and WhatsApp (for sharing invoices you create). Your use of those services is governed by their own terms and privacy policies, not this one.

8. Intellectual property

The RepairSetu name, logo, App, and Website — excluding Your Content — are owned by RepairSetu and protected by applicable intellectual property laws. Nothing in these Terms gives you any right to use our branding except as needed to use the Service as intended.

9. Service availability and changes

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. We may add, change, or remove features, and may suspend the Service for maintenance, with notice where reasonably possible.

10. Disclaimer of warranties

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by applicable law. We do not warrant that the Service will be free of bugs or that data will never be lost — please keep your own backups of anything critical, and use the export feature regularly.

11. Limitation of liability

To the maximum extent permitted by applicable law, RepairSetu will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, goodwill, or business opportunity, arising out of or in connection with your use of the Service — including any dispute between you and your customers. Our total liability for any claim relating to the Service will not exceed the amount, if any, you paid us in the twelve months before the claim arose.

12. Indemnification

You agree to indemnify and hold RepairSetu harmless from any claim, demand, loss, or liability (including reasonable legal fees) arising from your use of the Service, Your Content, or your violation of these Terms or of any right of a third party, including your customers.

13. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms, misuse the Service, or where required by law. Where reasonably possible, we will give you notice and a chance to export Your Content first.

14. Governing law and disputes

These Terms are governed by the laws of India. Subject to applicable law, the courts of competent jurisdiction in India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.

15. Changes to these Terms

We may update these Terms from time to time to reflect changes to the Service or to applicable law. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify you in the App. Continuing to use the Service after changes take effect means you accept the updated Terms.

16. Contact & grievance redressal

For questions about these Terms, or to raise a grievance in accordance with applicable Indian law, write to us at [email protected]. We will acknowledge genuine grievances promptly and aim to resolve them within a reasonable time.